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Home > Computers and Information Technology > Software > CRM & Customer Service
Worldwide CRM Applications 2006 Vendor Shares: Marketing, Sales, and Customer Service
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| Published Date:
July 2007
Published By:
IDC
Page Count:
34
Order Code:
R104-30912
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Table of Contents
IDC Opinion
In This Study
Methodology
CRM Applications Market Definition
Marketing Automation
Sales Automation
Customer Service
Contact Center
Transactional CRM Applications
Definition and Methodology of the IDC Competitive Market Map
Size
Momentum
Reliance
Diversity
Situation Overview
The CRM Applications Market in 2006
Table: Worldwide CRM Applications Revenue by Segment, 2004-2006 ($M)
Transactional CRM Applications Market
Table: Worldwide Transactional CRM Applications Revenue by Vendor, 2004-2006 ($M)
Figure: Worldwide Transactional CRM Applications Competitive Market Map, 2006
Marketing Automation Performance of Leading Vendors in 2006
Table: Worldwide Marketing Automation CRM Applications Revenue by Vendor, 2004-2006 ($M)
Performance by Geographic Region and Operating Environment in 2006
Figure: Worldwide Marketing Automation CRM Applications Revenue Share by Region, 2006
Figure: Worldwide Marketing Automation CRM Applications Revenue Share by Operating Environment, 2006
Sales Automation Performance of Leading Vendors in 2006
Table: Worldwide Sales Automation CRM Applications Revenue by Vendor, 2004-2006 ($M)
Performance by Geographic Region and Operating Environment in 2006
Figure: Worldwide Sales Automation CRM Applications Revenue Share by Region, 2006
Figure: Worldwide Sales Automation CRM Applications Revenue Share by Operating Environment, 2006
Customer Service Performance of Leading Vendors in 2006
Table: Worldwide Customer Service CRM Applications Revenue by Vendor, 2004-2006 ($M)
Performance by Geographic Region and Operating Environment in 2006
Figure: Worldwide Customer Service CRM Applications Revenue Share by Region, 2006
Figure: Worldwide Customer Service CRM Applications Revenue Share by Operating Environment, 2006
Future Outlook
Figure: CRM Use in North America
Figure: Buying Plans for CRM Applications by Company Size
Essential Guidance
Learn More
Related Research
Methodology
Synopsis
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