Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Introduction
Compare and Contrast
Market Strategies
Vertical Industry Process Solutions
The Convergence of the Contact Center Services Space with Other Areas of Business Process Outsourcing
Offshore Firms Coming East
Offshore and Nearshore Becoming Ever More Relevant While Homeshoring Enriches the Portfolio Mix
Future Outlook
Vendor Profiles
Accenture
Overview
Solutions
Industry-Specific BPO Units
Accenture Customer Contact Services
Revenue Breakdown
Relevant Highlights
ACS
Overview
Solutions
Industries Served
Revenue Breakdown
Relevant Highlights
Figure: ACS Customer Service Representatives Dedicated to the Wireless Industry, October 2006
APAC Customer Services
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: APAC Revenue, 2004?2006
Relevant Highlights
Grupo Atento
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Atento Revenue, 2004 and 2005
Figure: Atento Sales Derivation, 2005
Figure: Atento Revenue Share by Geography, 2005
Relevant Highlights
ClientLogic
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: ClientLogic Revenue, 2004 and 2005
Relevant Highlights
Convergys
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Convergys Customer Care Revenue Growth, 2Q06 and 3Q06
Relevant Highlights
CSC
Overview
Solutions
Industries Served
Revenue Breakdown
EDS
Overview
Solutions
BPO Services
BPO Service Lines
CRM Services
Industries Served
Revenue Breakdown
Relevant Highlights
Genpact
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Genpact Share of Revenue from Global Clients, 1H05 and 1H06
Relevant Highlights
HCL BPO
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: HCL BPO Revenue Share, 2006
Relevant Highlights
IBM CRM BTO
Overview
Solutions
Industries Served
Revenue Breakdown
Relevant Highlights
Figure: IBM Daksh Employees, 2004 and 2006
ICICI OneSource (Changing Name to Firstsource Solutions)
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: ICICI OneSource Revenue Share from Telecom, 2006
Relevant Highlights
ICT Group
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: ICT Call Volume Share Facilitated Offshore, 2Q05 and 2Q06
Relevant Highlights
Infosys BPO
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Infosys BPO Revenue Share by Segment, 2005
Figure: Infosys BPO Revenue Share by Region, 2005
Relevant Highlights
NCO Group
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: NCO CRM Revenue, 2Q05 and 2Q06
Figure: NCO ARM Revenue, 2Q05 and 2Q06
Relevant Highlights
PeopleSupport
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: PeopleSupport Revenue, 2005 and 2006
Relevant Highlights
Precision Response Corporation
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: PRC Revenue, 2004 and 2005
Relevant Highlights
Sento
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Sento Revenue, 2004?2006
Relevant Highlights
SITEL
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: SITEL Europe Revenue, 2Q05 and 2Q06
Figure: SITEL Latin America Revenue, 2Q05 and 2Q06
Figure: SITEL Asia Revenue, 2Q05 and 2Q06
Relevant Highlights
StarTek
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: StarTek Revenue, 1H05 and 1H06
Figure: StarTek Revenue Share for Its Two Largest Clients, 2Q05 and 2Q06
Relevant Highlights
Stream
Overview
Solutions
Industries Served
Figure: Stream Revenue Share by Industry, 2006
Revenue Breakdown
Figure: Stream Revenue, 2004?2006
Relevant Highlights
Sykes
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Sykes Revenue, 2004 and 2005
Figure: Sykes Revenue by Region, 1H05 and 1H06
Figure: Sykes Revenue Share by Region, 2Q05 and 2Q06
Relevant Highlights
Teleperformance Group
Overview
Solutions
Industries Served
Figure: Teleperformance Group Revenue by Industry, 2005
Revenue Breakdown
Figure: Teleperformance Group Revenue Share by Region, 2005
Figure: Teleperformance Group Revenue by Solution, 2005
Relevant Highlights
Figure: Teleperformance Group Contact Centers by Region, 2006
TeleTech
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: TeleTech Revenue, 2004 and 2005
Figure: TeleTech Revenue Share by Segment, Six Months Ending June 2006
Relevant Highlights
Telvista
Overview
Solutions
Industries Served
Revenue Breakdown
Relevant Highlights
Transcom Worldwide
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Transcom Worldwide Revenue, 2004 and 2005
Figure: Transcom Worldwide Revenue, Six Months Ending June 30
Relevant Highlights
TransWorks
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: TransWorks and Minacs Revenue, 2006
Relevant Highlights
Vertex
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Vertex Revenue, 2004 and 2005
Relevant Highlights
West
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Vertex Revenue, 2004 and 2005
Figure: West Communication Services Revenue, Six Months Ending June 30
Relevant Highlights
Wipro BPO
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: Wipro BPO Revenue, 2005
Figure: Wipro BPO Customer Interaction Revenue, 2005
Relevant Highlights
WNS Global Services
Overview
Solutions
Industries Served
Revenue Breakdown
Figure: WNS Services Revenue, 2Q05 and 2Q06
Relevant Highlights
24/7 Customer
Overview
Solutions
Industries Served
Relevant Highlights
What Will Happen
Essential Guidance
Actions to Consider
Learn More
Related Research
Synopsis
|
0 items
