|
|
Home > Business/Finance > Diversified Services > Business Outsourcing
Worldwide Customer Care BPO 2004 Vendor Profiles: A Competitive Analysis
|
| Published Date:
July 2004
Published By:
IDC
Page Count:
120
Order Code:
R104-16410
|
|
|
|
Table of Contents
IDC Opinion
In This Study
Executive Summary
CRM Competitive Analysis
Situation Overview
Introduction
Competitive Dynamics of the Marketplace
Dynamics Impacting the Customer Care Space
Trends in Summary
Key Buyer Trends
Key Vendor Trends
Future Outlook
Vendor Profiles
Accenture
Company Overview
Table: Accenture at a Glance, 2004
Service Offerings
Business Consulting
Technology
Outsourcing
Key Facts About the Company
BPO Practice Overview
Accenture Business Services for Utilities Fast Facts
Representative Case Study
Competitive Positioning
Recent Developments
APAC Customer Services
Company Overview
Service Offerings
Table: APAC Customer Services at a Glance, 2004
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Recent Developments
Arvato AG
Company Overview
Table: Arvato AG at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
Recent Developments
Atento (Grupo Atento)
Company Overview
Table: Atento at a Glance, 2004
Service Offerings
Key Facts About the Company
Competitive Positioning
Recent Developments
Company Overview
Table: ClientLogic at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Strategic Partners
Sales and Delivery Partners
Application Development Partners
HR Partners
Recent Developments
Convergys
Company Overview
Table: Convergys at a Glance, 2004
Service Offerings
CRM Outsourcing Services
Additional Services
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Strategic Partners
Recent Developments
Electronic Data Systems
Company Overview
Table: EDS at a Glance, 2004
Service Offerings
CRM Practice Overview
Key Facts About the Company
BPO Practice Overview
BPO Services
Representative Case Study
Competitive Positioning
Strategic Partners
Recent Developments
Harte-Hanks
Company Overview
Table: Harte-Hanks at a Glance, 2004
Service Offerings
CRM Practice Overview
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
ICT Group
Company Overview
Table: ICT Group at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
Recent Developments
Minacs Worldwide
Company Overview
Table: Minacs at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
Recent Developments
NCO Group
Company Overview
Table: NCO at a Glance, 2004
Service Offerings
CRM Services
ARM Services
F&A Services
Additional Services
Key Facts About the Company
Strategic Partners
Recent Developments
Precision Response Corporation
Company Overview
Service Offerings
Table: PRC at a Glance, 2004
Key Facts About the Company
Recent Developments
SITEL
Company Overview
Table: SITEL at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Competitive Positioning
Strategic Partners
Recent Developments
SNT Group
Company Overview
Table: SNT Group at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
Recent Developments
Spherion
Company Overview
Table: Spherion at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
SR Teleperformance
Company Overview
Table: SR Teleperformance at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Recent Developments
StarTek
Company Profile
Table: StarTek at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
Stream
Company Overview
Service Offerings
Table: Stream at a Glance, 2004
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
Recent Developments
Sykes
Company Overview
Service Offerings
Key Facts About the Company
Table: Sykesat a Glance, 2004
BPO Practice Overview
Representative Case Study
Competitive Positioning
Recent Developments
TeleSpectrum
Company Overview
Service Offerings
Table: TeleSpectrum at a Glance, 2004
Key Facts About the Company
BPO Practice Overview
Representative Case Study
TeleTech Holdings
Company Overview
Service Offerings
Table: TeleTech at a Glance, 2004
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Strategic Partners
Recent Developments
Trans Cosmos
Company Overview
Service Offerings
Key Facts About the Company
Table: Trans Cosmos at a Glance, 2004
Vertex
Company Overview
Table: Vertex at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Competitive Positioning
Strategic Partners
Recent Developments
West
Company Overview
Table: West at a Glance, 2004
Service Offerings
Key Facts About the Company
BPO Practice Overview
Representative Case Study
Recent Developments
IDC's Leadership Grid
Approach to Positioning
Figure: IDC Leadership Grid: Worldwide Customer Care BPO Market
Inclusion in IDC's Leadership Grid
Definition of IDC Leadership Grid Parameters
Opportunity Alignment: X-Axis
Ability to Gain Share: Y-Axis
Future Outlook
Customer Care BPO Services
Worldwide Market Direction
Essential Guidance
The Opportunity for Customer Care Services Firms: Actions to Consider
Distinct Value-Add
Winning Attributes
Learn More
Related Research
Definitions
Contact Center
Contact Center Agent
Contact Center Outsourcing
Nearshore Outsourcing
Offshore Outsourcing
Customer Care Services
Client
Customer
Customer Relationship Management Services
Customer Data Repository
Text Chat
Web Collaboration
Web-Enabled Contact Center
Voice over Internet Protocol
Video over Internet Protocol
Outbound, Inbound, and Blended Interaction
Methodology
Primary Data Sources for Assessing and Segmenting the Customer Care Services Competitive Marketplace
Secondary Data Sources for Sizing the Customer Care Services Market
Worldwide Data Gathering
Appendix: Vendor Summary Tables
Table: Worldwide Customer Care BPO Vendor Summary: Industries Served
Table: Worldwide Customer Care BPO Vendor Summary: Industries Served
Table: Worldwide Customer Care PBO Vendor Summary: Company Locations
Table: Worldwide Customer Care PBO Vendor Summary: Regions Served
Synopsis
|
Similar Products
• Norway: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• Finland: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• The foundations for a knowledge services offshoring economy
Published Oct 2008 by Ovum Plc
• Australia Business Process Outsourcing 2008-2012 Market Forecast and Analysis
Published Oct 2008 by IDC
• Canadian Infrastructure Outsourcing 2007 Vendor Analysis: The Top 10 Players
Published Oct 2008 by IDC
• Denmark: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• Competitive Profiles of Central and Eastern European Vendors Providing Offshore Services 2008
Published Oct 2008 by IDC
• Sweden: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• Zooming Out to Capture the Broader Application Outsourcing Opportunity: 2007 Integrated and Discrete Views
Published Sep 2008 by IDC
• Outsourcing Satisfaction 2008: An Update on the Pulse of the Market
Published Sep 2008 by IDC
|
|
|
|
0 items
