|
|
Home > Business/Finance > Diversified Services > Business Outsourcing
Worldwide and U.S. Customer Care and BPO Services 2005-2009 Forecast and Analysis
|
| Published Date:
March 2005
Published By:
IDC
Page Count:
29
Order Code:
R104-19329
|
|
|
|
Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Introduction
Assessment of Current Situation
What Has Happened in Customer Care Services in 2004?
Trends in Summary
Key Buyer Trends
Key Vendor Trends
Future Outlook
Forecast and Assumptions
Worldwide Market Review
Table: Worldwide and U.S. Customer Care Services Revenue, 2004 and 2009 ($M)
Table: Key Forecast Assumptions for the Customer Care and BPO Services Market, 2005-2009
Worldwide Customer Care Services: Market Forecast by Service Offering
Table: Worldwide Customer Care Services Revenue by Service, 2004-2009 ($M)
Forecast in Review
Outsourcing Services
Consulting Services
Worldwide Customer Care Services: Market Forecast by Region
Table: Worldwide Customer Care Services Revenue by Region, 2004-2009 ($M)
Americas
Regional Supply Dynamics
Asia/Pacific
Regional Supply Dynamics
EMEA
Regional Supply Dynamics
Worldwide Customer Care Services: Interaction Services by Service Activity
Service Activities
Table: Worldwide Customer Care Services Revenue by Service Activity, 2004-2009 ($M)
Campaign Mix
Revenue by Service Activity, 2004
Revenue by Service Activity, 2005 and Beyond
Market Size Matters
U.S. Customer Care Services: Market Forecast by Service Offering
Forecast in Review
Table: U.S. Customer Care Services Revenue by Service, 2004-2009 ($M)
U.S. Customer Care Services: Interaction Services by Service Activity
Service Activities
Table: U.S. Customer Care Services Revenue by Service Activity, 2004-2009 ($M)
Campaign Mix
Market Size Matters
Essential Guidance
The Opportunity for Customer Care Service Firms
Distinct Value-Add
Winning Attributes
Learn More
Related Research
Definitions
Contact Center
Contact Center Agent
Contact Center Outsourcing
Nearshore Outsourcing
Offshore Outsourcing
Customer Care Services
Client
Customer
Customer Relationship Management Services
Customer Data Repository
Text Chat
Web Collaboration
Web-Enabled Contact Center
Voice over Internet Protocol
Outbound, Inbound, and Blended Interaction
Methodology
Primary Data Sources for Sizing the Customer Care Services Market
Secondary Data Sources for Sizing the Customer Care Services Market
Worldwide Data Gathering
Global Regions
Leaders in Customer Care Services: IDC's Top 20 by 2004 Sales Revenue
Table: Worldwide Customer Care Services Revenue for the Top 20 Vendors, 2004
Synopsis
|
Similar Products
• Norway: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• Finland: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• The foundations for a knowledge services offshoring economy
Published Oct 2008 by Ovum Plc
• Australia Business Process Outsourcing 2008-2012 Market Forecast and Analysis
Published Oct 2008 by IDC
• Canadian Infrastructure Outsourcing 2007 Vendor Analysis: The Top 10 Players
Published Oct 2008 by IDC
• Denmark: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• Competitive Profiles of Central and Eastern European Vendors Providing Offshore Services 2008
Published Oct 2008 by IDC
• Sweden: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• Zooming Out to Capture the Broader Application Outsourcing Opportunity: 2007 Integrated and Discrete Views
Published Sep 2008 by IDC
• Outsourcing Satisfaction 2008: An Update on the Pulse of the Market
Published Sep 2008 by IDC
|
|
|
|
0 items
