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Home > Computers and Information Technology > Software > CRM & Customer Service
Worldwide and U.S. Customer Care BPO Services 2007–2011 Forecast
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| Published Date:
March 2007
Published By:
IDC
Page Count:
33
Order Code:
R104-29855
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Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Introduction
Assess Current Situation
Customer Care Services in 2006
Future Outlook
Forecast and Assumptions
Worldwide Market Review
Table: Worldwide and U.S. Customer Care Services Revenue, 2006 and 2011 ($M)
Table: Key Forecast Assumptions for the Worldwide and U.S. Customer Care BPO Services Market, 2007-2011
Worldwide Contact Center Services: Market Forecast by Service Offering
Table: Worldwide Customer Care Services Revenue by Service Activity, 2006-2011 ($M)
Forecast in Review
Outsourcing Services
Consulting Services
Worldwide Customer Care Services: Market Forecast by Region
Table: Worldwide Customer Care Services Revenue by Region, 2006-2011 ($M)
Americas
Regional Supply Dynamics
Asia/Pacific
Regional Supply Dynamics
EMEA
Regional Supply Dynamics
Worldwide Customer Care Services: Interaction Services by Service Activity
Service Activities
Table: Worldwide Customer Care Interaction Services Revenue by Service Activity, 2006-2011 ($M)
Campaign Mix
Revenue by Service Activity, 2006
U.S. Customer Care Services: Market Forecast by Service Offering
Forecast in Review
Table: U.S. Customer Care Services Revenue by Service Activity, 2006-2011 ($M)
U.S. Customer Care Services: Interaction Services by Service Activity
Service Activities
Table: U.S. Customer Care Interaction Services Revenue by Service Activity, 2006-2011 ($M)
Campaign Mix
Market Context
Revenue by Service Activity, 2006 and Beyond
Market Size
Table: Worldwide Customer Care Services Revenue, 2006-2011: Comparison of April 2006 and March 2007 Forecasts ($M)
Figure: Worldwide Customer Care Services Revenue, 2006?2011: Comparison of April 2006 and March 2007 Forecasts
Essential Guidance
The Opportunity for Customer Care Service Firms
Learn More
Related Research
Definitions
Contact Center
Contact Center Agent
Contact Center Outsourcing
Nearshore Outsourcing
Offshore Outsourcing
Customer Care Services
Client
Customer
Customer Relationship Management Services
Customer Data Repository
Text Chat
Web Collaboration
Web-Enabled Contact Center
Voice over Internet Protocol
Outbound, Inbound, and Blended Interaction
Methodology
Primary Data Sources for Sizing the Customer Care Services Market
Secondary Data Sources for Sizing the Customer Care Services Market
Worldwide Data Gathering
Global Regions
Synopsis
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