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Home > Computers and Information Technology > IT Administration & Services > Outsourcing
Worldwide Technical Support and Help Desk Business Process Outsourcing 2006-2010 Forecast and Analysis
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| Published Date:
February 2006
Published By:
IDC
Page Count:
30
Order Code:
R104-24274
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Table of Contents
IDC Opinion
In This Study
Methodology
Definitions
Technical Support Outsourcing
Figure: Technical Support Outsourcing Diagram
Primary Segments Included Under Technical Support Outsourcing
Help Desk Outsourcing
Primary Segments Included Under Help Desk Outsourcing
Level 1 and Level 2 Support
Level 1 Support
Level 2 Support
Discrete Versus Bundled Outsourcing Contracts
Contract Pricing Structures Defined
Executive Summary
Situation Overview
Future Outlook
Forecast and Assumptions
Assumptions
Table: Key Forecast Assumptions for the Worldwide Technical Support and Help Desk Outsourcing Market, 2006-2010
Macroeconomic Trends
Key Buyer Trends
Key Vendor Trends
Worldwide Forecast Summary
Table: Worldwide Technical Support and Help Desk Outsourcing Spending, 2005-2010 ($M)
Figure: Worldwide Technical Support and Help Desk Outsourcing Spending, 2005 and 2010
Technical Support: Market Forecast, 2005?2010
Forecast by Support Category
Software Support
Table: Worldwide Technical Support Outsourcing Spending by Support Category, 2005-2010 ($M)
Hardware Support
Forecast by Region
Americas
Table: Worldwide Technical Support Outsourcing Spending by Region, 2005-2010 ($M)
Other Regional Markets
Help Desk Services: Market Forecast, 2005?2010
Forecast by Support Category
Software Support
Table: Worldwide Help Desk Outsourcing Spending by Support Category, 2005-2010 ($M)
Hardware Support
Inquiry Management
Forecast by Region
Americas
Other Regional Markets
Table: Worldwide Help Desk Outsourcing Spending by Region, 2005-2010 ($M)
Market Drivers
Factors Contributing to the Growth of Technical Support Services
Factors Contributing to the Growth of Help Desk Services
Essential Guidance
Guidance for Services Providers
Guidance for Vendors Looking to Outsource
Learn More
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Synopsis
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