Should we be managing ITO and BPO engagements differently?: Industry Research Report

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Should we be managing ITO and BPO engagements differently?

Published Date: May 2009

Published By: Ovum Plc

Page Count: 11

Order Code: R464-1220

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Executive summary: In a nutshell; Ovum view; Key messages/recommendations; Are ITO and BPO really different?; What am I paying all of this money for?; Are there fundamental differences?; How can it be best managed?; Outsourcing is not that complicated; Therefore, more control is needed; Are there best-practice governance models?; From a governance perspective, why are these outsourcing offerings so different?; What about multi-sourcing?; Will these models help realise the benefits?; How are these objectives realised, though?; Outsourcing changes the nature of risks involved; What are the key risk areas the organisation needs to consider?; How do ITO and BPO compare in these areas?
List of Figures: Figure 1: Depth of outsourcing penetration in organisations

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