Use of offshore IT and business services by the UK public sector: Industry Research

Use of offshore IT and business services by the UK public sector

Published Date: November 2007

Published By: Ovum Plc

Page Count: 45

Order Code: R464-689

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Executive summary: Offshore: not if, but when, how and with whom; The policy context: need for more clarity; The erosion of barriers; Impact on suppliers
Recommendations for suppliers: Traditional onshore suppliers; Offshore suppliers
The current situation: What’s treated as ‘offshore’ services?; No common policy or approach; Factors influencing the ‘offshore’ decision; Sector-specific influencers; Higher barriers for traditional offshore players; Still a real difference between onshore and offshore players
Types of offshore arrangements in use: Current contracts and work going offshore; Central government; Health; Local government
Offshore supplier strategies: Tata Consultancy Services (TCS); Infosys Technologies; Wipro Technologies; Mastek
Onshore supplier strategies: The evolution of offshore delivery in the public sector; Influencing the acceptance of offshore delivery; Negative influences will continue to diminish; Indirect offshoring will remain most popular option; Project-specific barriers will be hardest to overcome
Table of figures: Table 1 Factors affecting the acceptance of a non-UK headquartered company as an onshore player; Figure 1 Factors influencing UK Government decision to use offshore services; Figure 2 Top IT services providers to UK Government: employee location; Figure 3 IT services providers to UK Government: number of UK employees; Figure 4 Three types of offshore arrangement used by UK Government; Table 2 Known central government IT projects using offshore resources; Table 3 Known health sector contracts using indirect offshore resources; Table 4 Known local government S/ITS projects using offshore resources; Figure 5 Current position of offshore vendors: visibility and perceived commitment to the UK public sector; Figure 6 Current offshore positioning of traditional onshore IT services suppliers to UK Government; Table 5 Xansa and public sector delivery locations; Table 6 Top public sector IT services suppliers and ‘offshore approach’; Figure 7 ‘Influencers’ on progress of offshore service acceptance and use