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In-Stat's Wireless Internet Early Adopter Q3 '01 Customer Satisfaction Results
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| Published Date:
October 2001
Published By:
In-Stat
Page Count:
30
Order Code:
r97-892
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| This is the first of In-Stat's quarterly customer satisfaction studies. Of the top four providers of wireless Internet services — AT&T Wireless, Nextel, Sprint PCS and Verizon Wireless — Nextel's customers rated it higher than any other provider's customers. The carrier won top satisfaction ratings in three different, overall scores. One might say, "Nextel Won? Nextel has a wireless Internet service?" The answer is yes. It's called Nextel Online. And it is quite a successful service with more than 1.5 million subscribers to date. In-Stat will track future satisfaction scores to see if Nextel is able to maintain this coveted position in the industry.
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