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<title>MindBranch: IT Administration &amp; Services</title>
<description>IT Administration &amp; Services market research products provide analysis of the latest trends, developments and market data for this industry.  Research information will help you make informed business decisions.</description>
<link>http://www.mindbranch.com/catalog/find.jsp?cat=it</link>
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<title>IT Service Management: At the Forefront of Managing IT as a Business (Strategic Focus)</title>
<link>http://www.mindbranch.com/products/R313-56702.html</link>
<description> <![CDATA[ Introduction   With the global slowdown forcing enterprises to refocus on streamlining their cost structures, the IT function has come under scrutiny for inefficiencies arising from infrastructure sprawl and decentralization. Datamonitor believes that the mandate for adopting ITSM is gaining ground against the backdrop of recession and this report aims to provide a comprehensive overview of the ITSM domain.   Scope   Provides an overview of the most important trends affecting the ITSM market, including an assessment of the competitive dynamics.  Delivers a comprehensive evaluation of the current state of the ITSM market and the changing preferences of end-users.  Presents Datamonitor's view on the future of the industry value chain and recommends specific go-to-market strategies.   Highlights   IT service management is increasingly being seen as a viable approach to managing the IT organization as a business and not just as a cost center. The transformation of the IT organization from a support function to a strategic partner helping the business design ]]></description>
<pubDate>Mon, 26 Oct 2009 00:00:00 EST</pubDate>
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<title>IT Services Contracts Monthly Roundup, September 2009</title>
<link>http://www.mindbranch.com/products/R313-56705.html</link>
<description> <![CDATA[ Introduction   An analyst-based report on the contracts signed in the previous month, with graphical representation of key activity by volume and value for industries and IT services domains. The analysis will cover any significant deals and compare activities to the previous 12 months, highlighting contracts up for expiration.   Scope   Covers global markets, including North America, EMEA and the emerging markets in APAC and Latin America  Covers all deal types in all IT services domains, including infrastructure, applications and BPO   Highlights   The main trends seen during the month include a Y-o-Y decline of 33% in the IT services contract volume. Volume of deals valued at less than $25m contributed 69% to total deal volume. Central and federal government agencies contributed 34% of the month's TCV and CSC led the IT services vendor landscape with the highest total contract value signed.  Enterprises preferred deals with durations of three years or less. Of all the contracts expiring in the next ]]></description>
<pubDate>Mon, 26 Oct 2009 00:00:00 EST</pubDate>
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<title>Worldwide and U.S. Services 2009-2013 Forecast Update</title>
<link>http://www.mindbranch.com/products/R104-40322.html</link>
<description> <![CDATA[ This IDC Forecast Update presents an updated five-year forecast for the worldwide services industry from 2009 through 2013. It updates  Worldwide Services 2009-2013 Forecast: Making the Most of the Economic Crisis  (IDC #217479, April 2009). The purpose of this update is to identify new trends or changes in assumptions that are influencing worldwide service opportunities and discuss their effects on the worldwide services five-year forecast.  This document presents worldwide market sizing and five-year growth forecasts for IDC's 14 foundation ]]></description>
<pubDate>Thu, 22 Oct 2009 00:00:00 EST</pubDate>
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<title>Business Process Outsourcing Services Vendors - Leveraging Analytics Services to Enable Their Customers to Overcome Challenges, Create Value, and Manage Risk in the Current Economic Downturn</title>
<link>http://www.mindbranch.com/products/R104-40319.html</link>
<description> <![CDATA[ This IDC Insight introduces the analytics services offered by BPO vendors and explains the benefits of these services, key characteristics of service providers offering these services, and the analytics value proposition, and it offers a few customer ]]></description>
<pubDate>Wed, 21 Oct 2009 00:00:00 EST</pubDate>
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<title>United States Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8536.html</link>
<description> <![CDATA[Market Overview The US IT market is the largest in the world, and spending on IT products and services is forecast toexceed US$500bn in 2010 and US$600bn by 2013.In BMI&rsquo;s core forecast scenario, US IT spending growth will be low single digit in 2010 and thenadvance at a compound annual growth rate (CAGR) of 6% over the forecast period. Spending is expectedto remain in marginal positive growth territory in 2009. Key drivers going forward will include:   growing fixed and mobile broadband penetration  product innovation such as feature-rich netbooks,  technology innovation such as GPS technology and services  business model innovation such as virtualisation and software-as-a-service (SaaS) and economic recovery.  As the recession eases in H209/H110, vendors should see more growth in traditional big-spending ITverticals such as banks and financial organisations, retail and manufacturing. For smaller business,vendors will increasingly need a customised approach based on industry-specific needs. Governmentremains a key end-user, with new ]]></description>
<pubDate>Wed, 21 Oct 2009 00:00:00 EST</pubDate>
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<title>Asia/Pacific (Excluding Japan) Enterprise Survey of IP Usage and Preferences by Vertical, 2009</title>
<link>http://www.mindbranch.com/products/R104-40332.html</link>
<description> <![CDATA[ This IDC study looks at the requirements of enterprise telecommunications managers in the Asia/Pacific (excluding Japan) or APEJ region. It analyzes the usage preferences and adoption behaviors of enterprises across a range of industries. Some of the primary issues covered include current and future adoption behaviors, technologies, and SP selection criteria.  "The majority of enterprises are now becoming more concerned about pricing. The survey respondents cited cost as a key consideration when selecting a telecom SP and the services that they subscribe to. This trend is a result of diminished differentiation among connectivity services," says Kenneth Liew, senior market analyst, Communications Research, IDC ]]></description>
<pubDate>Wed, 21 Oct 2009 00:00:00 EST</pubDate>
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<title>Worldwide Telecom and Media Managed and Hosting Services Contract Analysis, Full Year 2008</title>
<link>http://www.mindbranch.com/products/R104-40310.html</link>
<description> <![CDATA[ This IDC Insight tracks notable managed and hosting services contracts in the telecom and media service provider market. In particular, this document highlights the most notable contracts during 2008 and analyzes the implications of those publicly announced contracts for service providers and vendors.  The managed services business is a rapidly growing segment for vendors as service providers continue to transform legacy infrastructure and business models to better compete in an IP world. In addition to direct revenue results, contract momentum is also an important indicator of the ability of vendors to evolve their customer value proposition from a technology-centric point-product provider to a customer-centric business solutions ]]></description>
<pubDate>Tue, 20 Oct 2009 00:00:00 EST</pubDate>
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<title>Canadian Application Outsourcing 2009-2013 Forecast Update</title>
<link>http://www.mindbranch.com/products/R104-40338.html</link>
<description> <![CDATA[ This IDC Forecast Update examines the application outsourcing services market and provides a forecast for the period from 2009 to 2013. In addition to the forecast for application management and hosted application management in Canada, IDC analyzes key market assumptions, trends, and inhibitors and provides guidance for the next 12 months. This document updates our previous forecast document,  Canadian Application Outsourcing 2009-2013 Forecast  (IDC #CA4AS9, May ]]></description>
<pubDate>Tue, 20 Oct 2009 00:00:00 EST</pubDate>
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<title>IT Services Contracts Quarterly Analysis, Q3 2009</title>
<link>http://www.mindbranch.com/products/R313-56780.html</link>
<description> <![CDATA[ Introduction   An analyst-based report on the contracts signed in the previous quarter, with graphical representation of key activity. The analysis will cover any significant deals and compare activities to the previous 12 months.   Scope   Covers global markets, including North America, EMEA and the emerging markets in APAC and Latin America.  Covers all deal types in all IT services domains, including infrastructure, applications and BPO.   Highlights   The IT Services Contracts Quarterly Analysis for Q3 2009 looks at the current state of the outsourcing market, with particular focus on the private sector.  Using Datamonitor's unique IT Services Contracts Analytics tool, it also identifies the outsourcing hot-spots and highlights which vendors are thriving in the current market.   Reasons to Purchase   Track major deals among your competitors and plan your strategy accordingly.  Understand which deals are set to expire, and when.  Analyze trends by IT services domain and by client industry and ]]></description>
<pubDate>Tue, 20 Oct 2009 00:00:00 EST</pubDate>
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<title>Education and Training Services</title>
<link>http://www.mindbranch.com/products/R3470-3163.html</link>
<description> <![CDATA[The US education and training services industry includes about 45,000 companies and 300,000 self-employed individuals with combined annual revenue of nearly $30 billion. Major companies include Kaplan; Career Education Corporation (CEC); ITT Educational Services; and Sylvan Learning (part of Educate). The industry is highly fragmented: depending on the segment, the 50 largest companies represent only 15 to 40 percent of total revenue.  Education and training services is a broad category that encompasses job-specific certification; professional training; and classes emphasizing self-fulfillment, leisure, and hobbies. Many of the industry&rsquo;s programs, classes, and training services fall under the category of career and technical education (CTE), historically known as vocational education, or "vo-tech.&rdquo; High schools, community colleges, universities, and educational support services aren't included in this industry.  COMPETITIVE LANDSCAPE  Demand for certification classes is driven by employment trends in the medical, high technology, and manufacturing industries. Demand for classes emphasizing self-fulfillment is driven by personal income. The ]]></description>
<pubDate>Mon, 19 Oct 2009 00:00:00 EST</pubDate>
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<title>Russia Vertical Markets 2009-2013 Forecast</title>
<link>http://www.mindbranch.com/products/R104-40343.html</link>
<description> <![CDATA[ This IDC study provides a detailed overview of IT spending trends and forecasts for 17 vertical markets (or sectors) and 10 product and service categories in Russia. The study features overviews of key industry developments, industry challenges, and vertical-specific IT drivers and trends and includes tables detailing IT spending by vertical market for each product and service type for the 2008-2013 period. Analysis is based on continuous research, the monitoring of users' IT spending and emerging purchasing patterns, and supply- and demand-side research.  "IT investment is currently characterized by a move towards discretional spending aimed at the optimization of IT infrastructure and efficient IT management. Spending on new servers or large-scale ERP implementations has massively reduced, while that on already scheduled upgrades and migrations has been limited - the bulk of available funds being spent on supporting daily business operations. However, the market will eventually recover, and vendors should take the ]]></description>
<pubDate>Sun, 18 Oct 2009 00:00:00 EST</pubDate>
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<title>IT Consulting in the US - Industry Risk Rating Report</title>
<link>http://www.mindbranch.com/products/R538-31049.html</link>
<description> <![CDATA[  Industry Risk Ratings Synopsis   This Industry Risk Ratings report from IBISWorld evaluates the inherent risks associated with the IT Consulting in the US industry. Industry Risk is assumed to be 'the difficulty, or otherwise, of the business operating environment'.  The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry itself (structural risk), risks arising from the expected future performance of the industry (growth risk) and risk arising from forces external to the industry (external sensitivity risk).  This approach is new in that it analyses non-financial information surrounding each industry. Industries are scored on a 9-point scale, where 1 represents the lowest risk and 9 the highest. The Industry Risk score measures expected Industry Risk over the coming 12-18 months.   Industry Definition   IT Consultants provide expert advice and assistance in the fields of writing, modifying, testing, and supporting ]]></description>
<pubDate>Sat, 17 Oct 2009 00:00:00 EST</pubDate>
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<title>Computer Maintenance Services in Australia - Industry Risk Rating Report</title>
<link>http://www.mindbranch.com/products/R538-30402.html</link>
<description> <![CDATA[  Industry Risk Ratings Synopsis   This Industry Risk Ratings report from IBISWorld evaluates the inherent risks associated with the Computer Maintenance Services in Australia industry. Industry Risk is assumed to be 'the difficulty, or otherwise, of the business operating environment'.  The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry itself (structural risk), risks arising from the expected future performance of the industry (growth risk) and risk arising from forces external to the industry (external sensitivity risk).  This approach is new in that it analyses non-financial information surrounding each industry. Industries are scored on a 9-point scale, where 1 represents the lowest risk and 9 the highest. The Industry Risk score measures expected Industry Risk over the coming 12-18 months.   Industry Definition   Competitors in this industry provide computer maintenance or repair services, including the repair of computer peripheral ]]></description>
<pubDate>Sat, 17 Oct 2009 00:00:00 EST</pubDate>
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<title>Data Processing Services in Australia - Industry Risk Rating Report</title>
<link>http://www.mindbranch.com/products/R538-30400.html</link>
<description> <![CDATA[  Industry Risk Ratings Synopsis   This Industry Risk Ratings report from IBISWorld evaluates the inherent risks associated with the Data Processing Services in Australia industry. Industry Risk is assumed to be 'the difficulty, or otherwise, of the business operating environment'.  The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry itself (structural risk), risks arising from the expected future performance of the industry (growth risk) and risk arising from forces external to the industry (external sensitivity risk).  This approach is new in that it analyses non-financial information surrounding each industry. Industries are scored on a 9-point scale, where 1 represents the lowest risk and 9 the highest. The Industry Risk score measures expected Industry Risk over the coming 12-18 months.   Industry Definition   Data processing services involves taking raw data from a client and manipulating it to add value. ]]></description>
<pubDate>Sat, 17 Oct 2009 00:00:00 EST</pubDate>
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<title>Computer &amp; IT Certification Schools in the US - Industry Risk Rating Report</title>
<link>http://www.mindbranch.com/products/R538-31100.html</link>
<description> <![CDATA[  Industry Risk Ratings Synopsis   This Industry Risk Ratings report from IBISWorld evaluates the inherent risks associated with the Computer & IT Certification Schools in the US industry. Industry Risk is assumed to be 'the difficulty, or otherwise, of the business operating environment'.  The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry itself (structural risk), risks arising from the expected future performance of the industry (growth risk) and risk arising from forces external to the industry (external sensitivity risk).  This approach is new in that it analyses non-financial information surrounding each industry. Industries are scored on a 9-point scale, where 1 represents the lowest risk and 9 the highest. The Industry Risk score measures expected Industry Risk over the coming 12-18 months.   Industry Definition   This industry includes computer training businesses which teach computer programming, use of software ]]></description>
<pubDate>Sat, 17 Oct 2009 00:00:00 EST</pubDate>
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<title>Argentina Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8366.html</link>
<description> <![CDATA[Argentina's IT spending is projected by BMI to grow at a compound annual growth rate (CAGR) of 10%over 2009-2013, with growth expected to be flat this year before the market recovers to grow to aroundUS$3.7bn in 2010, from US$3.5bn in 2009. Negative growth is expected in the PC segment this year.  There were signs of an improvement in retail demand in Q209, but the full-year decline could be morepronounced than our core scenario currently suggests if an expected recovery in Q409 does notmaterialise.  In 2009 IT vendors have faced challenging trading conditions, with negative real growth projected thisyear for both investment and private consumption. Despite current economic headwinds, the secondlargest market in the region has strong growth fundamentals, including low PC penetration, risingincomes and a high-tech-focused national development plan.  Government sector spending should be one growth area in 2009, with the potential for a boost after therecession. The prospect of mid-year elections led ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>Brazil Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8374.html</link>
<description> <![CDATA[In H109, the economic slowdown had a significant impact on Brazilian market PC sales, which weredown by around 14%, according to local industry figures. However, Brazil's IT spending is expected toremain in borderline positive territory in 2009 and to grow at a compound annual growth rate (CAGR) of14% over the forecast period. This makes Brazil one of the fastest growing global IT markets.  BMI expects spending to pick up in Q308 with the possibility of a strong fourth quarter as a seasonalupturn is reinforced by business and government procurements delayed from H109. Government ITprocurements could be particularly significant, as there is evidence that only around 21% of 2009 ITbudgets were spent in the first half of the year. Much will depend, however, on business andconsumer confidence in a sustained economic recovery.  After 2010, the fundamentals of low computer penetration and growing affordability should return themarket to an upwards path. Despite current economic ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>Chile Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8379.html</link>
<description> <![CDATA[Market Overview  BMI has downwardly revised its Chile IT market forecast following negative PC market trends in H109.Chilean IT spending is now expected to dip into negative growth territory in 2009 before recovering togrow to around U$3.1bn in 2013, from US$2.0bn this year. The Chilean IT market is one of the mostdeveloped in the Latin American region and, despite current economic headwinds, is projected to grow ata compound annual growth rate (CAGR) of 11% over the 2009-2013 period.  The economic outlook in 2009 remains a difficult one for IT vendors, with the slowdown in economicactivity hitting IT spending. Tighter credit conditions have led to consumer and business caution, withsome replacement spending postponed, and the political climate in an election year may cause delays inroll-outs of government projects. There are still areas of opportunity, however, particularly governmentspending on education and small and medium-sized enterprises (SME) informatisation programmes.  Chile's development as an offshoring location will ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>China Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8381.html</link>
<description> <![CDATA[China's IT market is expected to remain a global outperformer during the 2009-2013 period, but growthwill slow to the single digits in 2009 due to the current economic headwinds. The government's stimuluspackage and rural electronics products subsidy programme helped to revive confidence in Q209 and ITspending is expected to reach US$78.3bn in 2009, increasing to US$124.2bn by 2013.  Ultimately, China has a number of strong growth fundamentals in its favour. Drivers including China'svast potential rural market, government spending and demand from key verticals such as telecoms willhelp to prevent market stagnation. In H209, demand could receive a boost from factors such as 3G mobilesubscriber growth and the launch of the Windows 7 operating system. However, much will depend on thecontinued revival of consumer and business confidence.  Industry Developments  China's Ministry of Industry and Information Technology (MIIT) announced that it had delayed itspreviously announced July 1 deadline for launching the controversial Green Dam filtering ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>Peru Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8418.html</link>
<description> <![CDATA[Peru's IT spending is forecast to remain in positive territory in 2009, driven by double-digit PC salesgrowth. Peru has one of the smaller IT markets in the Latin American region, but spending is projected togrow at a compound annual growth rate (CAGR) of 13% over the 2008-2013 period, making it one of thehighest growth global IT markets. Total spending on IT products and services is forecast to passUS$1.8bn by 2013.  Despite strong growth in recent years, a PC penetration rate of less than 20% indicates that there is plentyof potential for further development. The market has a significant geographic digital divide, with largelyuntapped markets beyond the capital Lima, which accounts for at least 80% of all PC sales. Thegovernment purchase of netbooks through the One Laptop Per Child (OLPC) programme was the keydriver in H109 and accounted for more than 80% of netbook shipments.Peru's IT market appears better placed than most ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>Philippines Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8421.html</link>
<description> <![CDATA[Market Overview  BMI expects the Philippine IT market to be a regional outperformer over the next few years, withspending increasing from a projected US$2.4bn this year to around US$3.6bn in 2013. The Philippineshas a lower PC penetration than many other Asian countries and offers correspondingly high growthpotential over the forecast period, particularly with support from government digital divide and otherinformation and communication technology (ICT) programmes.  There were signs of consumer and business segment IT spending retrenchment in H109, due to thecurrent economic uncertainty. Real private consumption growth is forecast to dip to just 1.2% this year, asFilipino consumers curb spending in anticipation of hard times ahead. Meanwhile, enterprise ITspending has also been affected by the credit crunch and lower demand in export markets, with reports ofbudgets being cut and hardware replacement cycles lengthening.  In H109, however, these negative factors were in part offset by a number of positive market drivers. Inparticular the business ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>Poland Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8422.html</link>
<description> <![CDATA[Market Overview  Poland is expected to maintain its status as one of the Central and Eastern European (CEE) region'sfastest growing IT markets over the 2009-2013 forecast period, thanks largely to EU funding forinformation and communication technology (ICT)-related initiatives. The size of the Polish IT market isestimated to increase from US$7.6bn in 2009 to around US$10.7bn in 2013. The current global economicheadwinds will mean slower growth in 2009 and 2010 compared with the 2006-2008 trend level.  Polish consumer spending held up better than expected in H109, despite deteriorating consumerconfidence, and Poland looks well positioned to be one of the regional markets less affected by currenteconomic trends. However, some IT vendors revised their financial projections as Polish consumersdeferred purchases and companies cut expenditure.  Despite the more challenging trading conditions, BMI still expects growth in many IT market segmentsover the next few years, particularly as EU funds support new public sector IT initiatives. Government ITspending will ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>Qatar Information Technology Report Q4 2009</title>
<link>http://www.mindbranch.com/products/R302-8424.html</link>
<description> <![CDATA[Market Overview  Qatar's may not be the largest IT market in the Gulf, but in H109 it appear better placed than some othermarkets in the region to withstand the current global economic headwinds. Despite a forecastdeceleration, IT spending growth in 2009 is forecast at around 4%, with opportunities in sectors such ashydrocarbon, banking and telecoms. Government spending, investment and private consumption growthare all expected to remain in positive territory.  Qatar cannot expect to be immune to the troubles of the global economy, and lower oil prices, economicuncertainty and tighter credit conditions have led to an IT market slowdown in 2009. IT managers remaincautious, and some projects have been scaled back in key sectors for IT projects, such as oil and gas.  However, the Qatari IT market has a number of positive factors that should help it going forward. Thegovernment remains keen to promote economic diversification, and IT spending in core verticals such astelecoms ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>Serbia IT Services Market 2009-2013 Forecast and 2008 Vendor Shares</title>
<link>http://www.mindbranch.com/products/R104-40342.html</link>
<description> <![CDATA[ This IDC study presents the Serbian IT services industry in 2008 and forecasts expenditure on IT services through 2013. The study contains market size, vendor market shares, and forecasts for 13 foundation market categories.  The study ranks the top IT services providers in Serbia by their 2008 revenues and includes detailed profiles of IT services portfolios for the top five, their presence in individual vertical markets, and their largest contracts. The top services providers for each of IDC's foundation market categories are also provided.  The study answers the following questions:   What are IDC's predictions for spending on IT services in Serbia? What are the assumptions behind the forecast numbers? And what impact will these have on the market forecasts?  What are the new trends in IT services delivery, such as outsourcing and business services?  Who are the market leaders in Serbia based on services revenue, and what are their strengths, weaknesses, and strategies for the ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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<title>Competitive Profiles and Analysis of Leading IT Services Players in Poland, 2009</title>
<link>http://www.mindbranch.com/products/R104-40341.html</link>
<description> <![CDATA[ This IDC study presents the top 100 IT services providers in Poland, including their market shares, based on their respective performances in 2008.  It also examines in great detail the performance of the top 10 IT services providers in Poland. The study further presents these companies in IDC's Leadership Grid to illustrate current competitive positioning in 2008 and to illustrate the changes in position that are likely to occur over the forecast period. The study contains market size and shares for the top 10 services vendors by IDC's 13 foundation market categories.  The study answers the following questions:   Which are the top 100 IT service providers on the market?  Which are the top 10 providers for each of IDC's 13 services categories?  What do end users have to say about their experiences with third-party IT services providers?   "The recent crisis has transformed the way clients think about their businesses and has changed their perceptions of IT ]]></description>
<pubDate>Thu, 15 Oct 2009 00:00:00 EST</pubDate>
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