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<title>MindBranch: Software</title>
<description>Software market research products provide analysis of the latest trends, developments and market data for this industry.  Research information will help you make informed business decisions.</description>
<link>http://www.mindbranch.com/catalog/find.jsp?cat=sw</link>
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<title>Premium Company Profile: APAC Customer Services, Inc.</title>
<link>http://www.mindbranch.com/products/R313-32070.html</link>
<description> <![CDATA[ Introduction   APAC Customer Services (APAC) is improving its competitiveness through enhanced offshore presence. The company&rsquo;s extension of its off shore operational base in Philippines along with a transition to multiple shifts would enable it to improve its efficiency.   Scope   Contains corporate strategy, value chain presence and SWOT Analysis Provides detailed business description, segment analysis, 5-year financial trends, key products and key competitors Includes information on suppliers/ partners, shareholding structure and key employees with biographies    Highlights   APAC is one of the providers of customer care services to clients across various end markets including communications, business services, healthcare, travel, media, and financial services. The company manages its business operations under a single business segment that offers both customer care services and solutions. The company primarily operates in the US and its operational base comprises 12 customer care centers, including 9 domestic and three in Philippines. APAC has increased its operational capacity by adding two customer care ]]></description>
<pubDate>Tue, 22 Apr 2008 00:00:00 EST</pubDate>
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<title>Enterprise &amp; Application Software</title>
<link>http://www.mindbranch.com/products/R275-1059.html</link>
<description> <![CDATA[The Wall Street Transcript has just published its Engineering & Construction issue, a report offering a timely review of the sector to serious investors and industry executives. This 94-page feature contains industry commentary through in depth interviews with 2 Industry Analyst and CEOs from  23 sector firms. Topics covered: The enterprise software spending cycle - Vendors to the contact centers - Providers of transaction IT solutions - Enterprise providers of software modernization solutions - Uncertainty about the economic slowdown - Communications software and IT services - Packaged software for telecom carriers and the enterprise market - Web 2.0 standards - Service-oriented architecture - WiMAX as an emerging standard protocol - Long distance wireless communications and content delivery - Intense competitive environment - Streamlining of costs - Smaller companies - Positive cash flow - Both top and bottom line ]]></description>
<pubDate>Mon, 21 Apr 2008 00:00:00 EST</pubDate>
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<title>World Vulnerability Research Markets</title>
<link>http://www.mindbranch.com/products/R1-6381.html</link>
<description> <![CDATA[This Frost & Sullivan research service titled 2007 World Vulnerability Research Markets examines the entire vulnerability research market including government, educational, corporate, and individual contributors, providing in-depth analysis and insightful perspectives.  

This analysis is available through our Network Security Growth Partnership Service program. With this program, clients receive industry-leading market research such as this, along with technical and econometric data and many interactive features including Analyst Inquiry Time and Client Council.  

Growing Complexity of Security Threats Necessitate Vulnerability Research  

Network and communication technology is the backbone of business all over the world and yet the value of such systems is largely unrealized until they come under attack. Past attacks have shown that the consequences for inadequate protection can be dire. The disruption of these systems has inflicted billions of dollars in lost revenues over the years. These attacks, which were originally carried out as a show of ]]></description>
<pubDate>Thu, 10 Apr 2008 00:00:00 EST</pubDate>
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<title>MarketWatch: Technology</title>
<link>http://www.mindbranch.com/products/R313-31788.html</link>
<description> <![CDATA[Datamonitor's Technology MarketWatch is a one-stop news shop for time-pressed executives. It provides monthly insight into the key events in the technology industry. The report contains the latest news, analysis and opinion, covering all the month's major issues and events in software, hardware, CRM and eCommerce. 
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<pubDate>Wed, 09 Apr 2008 00:00:00 EST</pubDate>
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<title>Hosted Contact Center (Strategic Focus)</title>
<link>http://www.mindbranch.com/products/R313-31803.html</link>
<description> <![CDATA[ INTRODUCTION   For the past 10 years the primary motivation to purchase hosted contact centers has been to reduce cost. But if growth is to continue, then vendors must look beyond cost as a marketing message. Vendors need to shift their marketing campaigns to address business processes.   Scope   Market Opportunity:  Hosted contact centers play a strategic role in an organization Technology Evolution:  Many technology debates arise from new-generation software-based platforms Customer Impact:  Vendors must know the pain points if they are to understand the customer Go to Market:  How to position the solution to Service Providers and end-users   Highlights   Hosted contact centers were seen as solutions which were geared for the low end of the enterprise market. They were seen as providing basic contact center functionality, namely network routing. However, over the past 15 years hosted contact center technology has developed. The hosted model goes beyond pure network routing.   Reasons to Purchase   Understand the key drivers in purchasing ]]></description>
<pubDate>Wed, 02 Apr 2008 00:00:00 EST</pubDate>
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<title>Electronic Security Systems</title>
<link>http://www.mindbranch.com/products/R154-1809.html</link>
<description> <![CDATA[ Demand to grow 7.8% annually through 2012  
The US electronic security product market is expected to increase 7.8 percent per year to $15.6 billion in 2012. Growth will be spurred by a high perceived risk of crime (from conventional violent and property crimes to white collar crimes and terrorism) and a belief that public safety officials are overburdened. Technology developments that enhance the accuracy, ease of use and speed of operation of security systems will also bolster spending, not only in upgrading existing security systems but also by improving market penetration. The falling prices of many high-end electronic security components have further boosted market penetration across a broadening customer base.  
 Access controls to achieve strongest growth in demand  
Systems that provide a high level of protection with a minimum amount of maintenance and manned support hold particularly good prospects. For instance, access controls are expected to achieve the strongest growth ]]></description>
<pubDate>Tue, 01 Apr 2008 00:00:00 EST</pubDate>
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<title>2008 U.S. Integrated Record Production &amp; Distribution Industry Report</title>
<link>http://www.mindbranch.com/products/R2737-1025.html</link>
<description> <![CDATA[The U.S. Integrated Record Production & Distribution Industry report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2008 current and 2009 forecast estimates on the size of the industry (sales, establishments, employment) nationally and for all 50 U.S. States and over 900 metro areas. The report also includes industry definition, 5-year historical trends on industry sales, establishments and employment, a breakdown of establishments, sales and employment by employee size of establishment (9 categories), and estimates on up to 10 sub-industries, including compact discs, master tapes, and vinyl records. 
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<pubDate>Mon, 31 Mar 2008 00:00:00 EST</pubDate>
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<title>Road Map 2008: Dynamic Content Software Strategies</title>
<link>http://www.mindbranch.com/products/R290-434.html</link>
<description> <![CDATA[This Road Map considers the trends and developments that are expected to impact the dynamic content software market during 2008. It discusses the effects that these trends will likely have on major vendors and customers in the ]]></description>
<pubDate>Mon, 31 Mar 2008 00:00:00 EST</pubDate>
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<title>Snapshots UK Application Software 2008</title>
<link>http://www.mindbranch.com/products/R512-10313.html</link>
<description> <![CDATA[Snapdata's Snapshots UK Application Software 2008 provides 2007 year-end market size data, with 2008 estimates, 4 years of historical data and five-year forecasts. The Snapshots report gives an instant overview of the UK application software market. Market value is based on sales. The data is supplied in both graphical and tabular format for ease of interpretation and analysis. The Snapshots UK Application Software 2008 forms part of Snapdata's Technology industry coverage. 
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<pubDate>Mon, 31 Mar 2008 00:00:00 EST</pubDate>
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<title>Microsoft - Identity Management (Company Advisor)</title>
<link>http://www.mindbranch.com/products/R759-9499.html</link>
<description> <![CDATA[Microsoft's releases of Windows Server 2008 and Identity Lifecycle Manager 2007 are important additions to its identity and access management portfolio. This report contains in-depth analysis of the company, including strengths and weaknesess, objective analyst perspective, market and sales strategy, and recommended actions for competitors and customers of the company with respect to the Enterprise Security market. 
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<pubDate>Fri, 28 Mar 2008 00:00:00 EST</pubDate>
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<title>Attachmate (formerly NetIQ) (Company Advisor)</title>
<link>http://www.mindbranch.com/products/R759-9495.html</link>
<description> <![CDATA[The NetIQ business unit of Attachmate has been very quiet for the last year as it continues to streamline operations post-acquisition. This report contains in-depth analysis of the company, including strengths and weaknesess, objective analyst perspective, market and sales strategy, and recommended actions for competitors and customers of the company with respect to the Enterprise Security market. 
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<pubDate>Tue, 25 Mar 2008 00:00:00 EST</pubDate>
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<title>salesforce.com, Inc.</title>
<link>http://www.mindbranch.com/products/R406-6322.html</link>
<description> <![CDATA[SGA Lists' Individual Business Lists are 100% staff verified and details the company&rsquo;s roster of key professionals and key decision makers.  In addition to the executive contacts, this report contains: Global HQ Location, US Address (Street, City, State & Zip), US HQ Phone Number & Company Website Address, Ticker Symbol, Most Recent Revenues Reported, Number of Employees and Industry. SGA Business Lists do not include direct-dial phone numbers for all executives listed.  When available, we will provide the direct phone number.  We provide the HQ phone number and the accurate executive name and ]]></description>
<pubDate>Tue, 25 Mar 2008 00:00:00 EST</pubDate>
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<title>An OLAP Report Review: Business Objects Crystal Reports</title>
<link>http://www.mindbranch.com/products/R3485-14.html</link>
<description> <![CDATA[Crystal Reports has long been a leading product in the area of enterprise reporting. Following the acquisition of Business Objects, it was the first tool that SAP announced would to be continued, underlining its importance to the company's reporting product strategy.
  
In this product overview, our team of analysts gives you the lowdown on the key reporting and administration features and functionality of Crystal Reports.
  
The factbase section, delivered in a handy spreadsheet format, contains our scores and evaluations of dozens of features in Crystal Reports, as well as BusinessObjects WebIntelligence and Voyager.
  
 Please note: The report file is  password protected. Password will be delivered with PDF file. The PDF file may  not be saved, however, one hard copy may be ]]></description>
<pubDate>Tue, 25 Mar 2008 00:00:00 EST</pubDate>
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<title>Alliance Data Systems Corporation</title>
<link>http://www.mindbranch.com/products/R406-5865.html</link>
<description> <![CDATA[SGA Lists' Individual Business Lists are 100% staff verified and details the company&rsquo;s roster of key professionals and key decision makers.  In addition to the executive contacts, this report contains: Global HQ Location, US Address (Street, City, State & Zip), US HQ Phone Number & Company Website Address, Ticker Symbol, Most Recent Revenues Reported, Number of Employees and Industry. SGA Business Lists do not include direct-dial phone numbers for all executives listed.  When available, we will provide the direct phone number.  We provide the HQ phone number and the accurate executive name and ]]></description>
<pubDate>Tue, 25 Mar 2008 00:00:00 EST</pubDate>
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<title>RSA Security Inc.</title>
<link>http://www.mindbranch.com/products/R406-6130.html</link>
<description> <![CDATA[SGA Lists' Individual Business Lists are 100% staff verified and details the company&rsquo;s roster of key professionals and key decision makers.  In addition to the executive contacts, this report contains: Global HQ Location, US Address (Street, City, State & Zip), US HQ Phone Number & Company Website Address, Ticker Symbol, Most Recent Revenues Reported, Number of Employees and Industry. SGA Business Lists do not include direct-dial phone numbers for all executives listed.  When available, we will provide the direct phone number.  We provide the HQ phone number and the accurate executive name and ]]></description>
<pubDate>Tue, 25 Mar 2008 00:00:00 EST</pubDate>
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<title>Small Business Customer Relationship Management: There's No Silver Bullet</title>
<link>http://www.mindbranch.com/products/R301-1434.html</link>
<description> <![CDATA[For more than 10 years, financial institutions and software providers have been working on banking customer relationship management (CRM) solutions. However, these solutions focus primarily on delivering sales, service, and marketing customer management for retail customers. This TowerGroup Research Note looks at the unique business requirements, industry issues, and technology initiatives driving investment in small business CRM. This Note also highlights technology providers that provide a strong small business CRM foundation and profiles two banks with robust small business CRM applications.

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<pubDate>Mon, 24 Mar 2008 00:00:00 EST</pubDate>
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<title>Driven by IT Software: ICT Market Development in Southern India</title>
<link>http://www.mindbranch.com/products/R760-334.html</link>
<description> <![CDATA[The ICT industry has energized the economic development of Southern India and local people's average incomes. Many foreign and Indian companies have been drawn to the industrial parks built in the so-called "Golden Triangle" made up of Chennai, Bangalore and Hyderabad. The buying power of people employed at these parks and the park tenants has made Southern India a key regional market in India. This report looks at Southern India's environment as a whole and examines the development of the mobile phone, television, PC and electronics component markets in this ]]></description>
<pubDate>Mon, 24 Mar 2008 00:00:00 EST</pubDate>
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<title>World Dynamic Signature Verification Markets</title>
<link>http://www.mindbranch.com/products/R1-6349.html</link>
<description> <![CDATA[This research service provides detailed analysis of dynamic signature verification market. Includes revenue forecasts, market drivers, restraints, industry challenges, geographic analysis, technology analysis, application analysis, market and technology trends and competitive structure. Base year is 2006.

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<pubDate>Fri, 21 Mar 2008 00:00:00 EST</pubDate>
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<title>Data Processing Services in Australia - Industry Market Research Report</title>
<link>http://www.mindbranch.com/products/R538-18024.html</link>
<description> <![CDATA[ Industry Market Research Synopsis   This Industry Market Research report from IBISWorld provides a detailed analysis of the Data Processing Services in Australia industry, including key growth trends, statistics, forecasts, the competitive environment including market shares and the key issues facing the industry.   Industry Definition   This report deals with enterprises engaged in providing data processing services, including payroll and record management (such as credit card transactions and details). It is important to note that there is a significant overlap of activities between this industry, the Information Storage and Retrieval Services industry (ANZSIC L7832) and Computer Consultancy Services industry (ANZSIC L7834), particularly considering the dynamic nature of industries such as these.    Report Contents   The Key Statistics chapter provides the key indicators for the industry for at least the last three years. The statistics included are industry revenue, industry gross product, employment, establishments, exports, imports, domestic demand and total wages.  The Market Characteristics chapter covers the following: Market ]]></description>
<pubDate>Thu, 20 Mar 2008 00:00:00 EST</pubDate>
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<title>Content Delivery Networks (CDN) (Market Advisor)</title>
<link>http://www.mindbranch.com/products/R759-9540.html</link>
<description> <![CDATA[Competition in the CDN market is nothing short of cut-throat as providers battle to cash in on escalating demand. However, competitors should thin out as many CDN providers trying to compete on price struggle to survive on razor-thin margins. This report contains a market overview, analyst review, near and long term drivers, and ratings for all competitors within the Internet/Managed Services - U.S. market. 
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<pubDate>Wed, 19 Mar 2008 00:00:00 EST</pubDate>
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<title>US Manufacturing Business Applications Expenditures, 2007-2012</title>
<link>http://www.mindbranch.com/products/R705-917.html</link>
<description> <![CDATA[This Excel-based Data-rich Deliverable (DRD) that is part of the Manufacturing and Applications Market subscriptions includes market intelligence on IT: Applications expenditures for the Manufacturing vertical. Compass Intelligence defines applications as business expenditures on server and client-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning and security applications.  Manufacturing includes establishments engaged in the mechanical or chemical transformation of materials or substances into new products. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2007 through 2012 and include annual growth rate, as well as percentage of total market.

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<pubDate>Mon, 17 Mar 2008 00:00:00 EST</pubDate>
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<title>Telemarketing Services</title>
<link>http://www.mindbranch.com/products/R3470-1215.html</link>
<description> <![CDATA[The US telemarketing industry includes 5,000 companies with combined annual revenue of about $15 billion. Large companies include Convergys, Teletech, West, and Sitel. The industry is concentrated at the top: the 50 largest companies hold about 60 percent of the market. Despite the dominance of big companies, most firms are small, with annual revenue less than $1 million and fewer than 20 employees.  COMPETITIVE LANDSCAPE  Demand is largely driven by consumer spending and business activity. The profitability of individual companies depends on efficiency of operations. Big companies have the scale to provide services to large corporate customers. Small companies can compete successfully for small and midsized customers because there are few economies of scale. The industry is very labor-intensive: average annual revenue per employee is just $35,000.  The industry has been sharply affected in recent years by regulatory controls on telemarketing practices and strong competition from offshore operators.   PRODUCTS, OPERATIONS & TECHNOLOGY  Major services ]]></description>
<pubDate>Mon, 17 Mar 2008 00:00:00 EST</pubDate>
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<title>Fixed incumbent customer service strategies</title>
<link>http://www.mindbranch.com/products/R464-724.html</link>
<description> <![CDATA[With incumbent telcos struggling to achieve top-line growth (as their traditional fixed voice revenues decline and revenue growth from mobile and broadband slows), customer service is becoming increasingly important as a differentiator. In this report, we examine the ongoing transition of incumbent telcos from inward-looking technology-focused entities to outward-facing service-oriented companies, and the telcos&rsquo; changing opinion on customer service. 
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<pubDate>Fri, 14 Mar 2008 00:00:00 EST</pubDate>
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<title>Understanding adoption of enterprise applications (Customer Focus)</title>
<link>http://www.mindbranch.com/products/R313-31346.html</link>
<description> <![CDATA[ Introduction   Datamonitor's annual Technology Trends survey indicates that enterprise applications remain the principal area of IT investment. In this brief the results from the 2007 Technology Trends survey, covering 1,000 IT decision makers in the US, Australia and the EU, are discussed with respect to enterprise application penetration, vendor mindshare, investment opportunities and deployment preferences.   Scope   Gauges the market penetration and assesses the investment potential of seven enterprise applications. Evaluates enterprises' preferences for enterprise application procurement, deployment and outsourcing. Identifies fluctuating perceptions of leading vendors across four enterprise size bands. Explores regional variations in investment, decision-making, deployment and outsourcing patterns.   Highlights   Enterprise applications are very closely aligned with business priorities and for this reason enterprises continue to invest in them despite their high penetration. Ongoing programs of investment ensure that the enterprise application footprint will continue to expand, with CRM and ERP attracting particularly considerable volumes of investment. Due to the close alignment between enterprise ]]></description>
<pubDate>Wed, 12 Mar 2008 00:00:00 EST</pubDate>
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<title>Understanding adoption of business intelligence solutions (Customer Focus)</title>
<link>http://www.mindbranch.com/products/R313-31348.html</link>
<description> <![CDATA[ Introduction   This brief analyses enterprises' attitudes to Business Intelligence (BI) following Datamonitor's Technology Trends survey conducted during the first half of 2007. The survey covers 500 IT decision makers from Western Europe, the US and Australia. The brief focuses on current BI penetration and investment opportunities and addresses deployment, procurement and mindshare preferences.   Scope   Analyses current BI penetration among enterprises in Western Europe, North America and Australia. Gauges investment opportunities across geographical markets, industries and enterprise size bands. Evaluates the implication of enterprises' perception of the leading vendors in the BI market. Discusses variations in procurement and deployment preferences across national markets, industries and size-bands.   Highlights   Within the next two years the BI market will expand due to a sustained investment drive indicated by an increasing number of enterprises planning to invest in BI continuously over the coming two years. The survey reveals that the BI market is becoming deeper, with more enterprises planning to ]]></description>
<pubDate>Wed, 12 Mar 2008 00:00:00 EST</pubDate>
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